UECSB

On Going Project

 

1. COMMUNICATION & INTERPERSONAL

Communicate and Influence with Tact, Diplomacy, Poise and Finese
Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires and other Difficult People
Influence People to Get the Most with the Least Effort
Komunikasi dan Kemahiran Perhubungan
Communication and Interpersonal Skills
Tonjolkan Karisma Anda
Penjenamaan Diri dan Pengurusan Imej
Developing Self Discipline and Good Self Image
Pembentukan Disiplin dan Imej Diri yang Positif
Communication a Business Tool
Telephone Skills
Be Right, Do Right & Speak Right
Make a Difference
Keterampilan Diri
Komunikasi Silang Budaya
Komunikasi Berkesan
Penulisan Teks Ucapan & Pengucapan Awam Berkualiti
Budaya Kerja Berpasukan
Etika Kerja
Telephone Etiquette
Call Centre Training
Communication Skills

 

2. PRESENTATION & PUBLIC SPEAKING SKILL 

Impactful Public Speaking : Conquering Fear of Speaking in Public
The Inspiring Presenter : How to Create and Deliver High - Impact Presentations
Kursus Pengacaraan dan Penampilan
Pengacara Majlis adalah CEO
Speak it Rights

 

3. LEADERSHIP & SUPERVISION 

Performance Management Towards Employee Development
The TOTAL LEADER : Essential Skills for Successful Leadership
Best Practices in Coaching to Increase Employee Performance
Supervisory Skills : Making the Transition from Buddy to Boss
Effective Ways to Coah and Mentor
Leading by Example : Optimizing Personal and Employee Productivity at Workplace
Essential Leadership and Communication Skills for Middle Managers and Managers
Mentoring & Coaching
Pengurusan Mesyuarat
Automasi Pejabat
Menangani Pekerja Bermasalah 
Arahan Perkhidmatan
Managing Offshore Team
Interviewing & Hiring Skills
Developing Leaders (Successor Plan)
Personal Leadership

 

4. CUSTOMER SERVICE 

Live Chatting for Customer Service and Sales
Effective Communication & Listening Skills Towards Providing Excellent Customer Service
Developing Emotionally Intelligent Customer Service Skills
Delivering a Five-Star Customer Experience
Service Language

 

5. SALES & MARKETING 

Selling Made Simple : Tools to Jump Start You Sales Success
Secrets to Boosting Sales with a Powerful Mindset & Communication Tehnique
Complete Salaes Fundamental Skills for Challenging Times
Developing a Millionaire's Mindset to Enhance Sales Performance Rapidly
Outstanding Customer Service Brings Success

 

6. NEGOTIATION SKILLS/CONFLICT RESOLUTION 

From Conflict to Resolution : How to Discusss and Resolve Tough Topics
Negotiating with Influence and Persuasion Towards a Win - Win Situation
Conflict Management
Negotiation Skills
Managing Customer Complaints

 

7. TEAM BUILDING 

Grow Sensational® (Team Building)
Building Effective Teams & Promoting Teamwork (in-door)
Total Team Building : Building a Sustainable High Performing Team with Emphasis on Teamwork
Team Building -  LEGO® SERIOUSPLAY®

 

8. THINKING & PROBLEM SOLVING 

Creative Thinking and Problem Solving Skills
Creativity and Innovation - LEGO® SERIOUSPLAY®
Problem Solving & Decision Making -  LEGO® SERIOUSPLAY®
Thinking Outside the Box -  LEGO® SERIOUSPLAY®
Complaint Handling
Kemahiran Berfikir & Membuat Keputusan
Problem Solving & Decision Making
Innovation & Creative Thinking
Dealing with Difficult Customers

 

9. TIME & PERSONAL MANAGEMENT 

Time Management : Taming the Time Monster
Managing Anger and Stress to Stay Focused at Workplace
Managing Stress with a Little Help
Planning and Organizing Skills

 

10. PERSONAL DEVELOPMENT & MOTIVATION  

Be Sensational® (Personal Branding for Corporate Success)
Empowering Yourself with a Positive Mindset and Effective Communicaton Skills
Empowering Yourself with a Positive Mindset by Achieving Targets (Managers)
Developing Emotional Intelligence for the Workplace
How Do I Fit In
Motivasi Diri
Pengurusan Masa
Kemahiran Khidmat Nasihat
Pengurusan Kreatif & Inovatif
Instantly Connect to Anyone (21 little tricks)
Stress Management at Workplace
Emotional Intelligence
Bridging the Generation Gap in the Workforce

 

11. BUSIESS ETIQUETTE 

Real World Business Etiquette
Budaya Kerja Kualiti
Professional Business Communication
Business Ethics and Cultural Awareness
Business Etiquette
Corporate Grooming & Business Etiquette

 

12. WRITING SKILLS 

Botom Line Business Writing Skills
Professional Technical Report Writing Skills
Ringgit and Sense : The Benefits of Writing a Good Proposal
Penyedian Surat, Laporan & Kertas Kerja

 

13. CLERICAL & ADMINISTRATIVE SKILLS 

Clerical and Administrative Skills for the Modern Times
Making Meetings Work : How to Plan, Conduct and Manage Meetings
Administrative Assistance Skills
Pengurusan Fail & Rekod
Penulisan Laporan & Kertas Cadangan Berkualiti
Perintah Am/Peraturan Pegawai Awam
Perlembagaan Auku
Akta Rahsia Rasmi
Secretarial Skills
Email Etiquette

 

14. HUMAN RESOURCE 

Undertake Effective Organizational Training Needs Analysis
Embracing and Managing Workplace Diversity
Successful Interviewing Strategies to Find the Best Employee
Strategic Planning & Management -  LEGO® SERIOUSPLAY®
Change Management -  LEGO® SERIOUSPLAY®
Pengurusan Sumber Manusia
Pengurusan Perubahan
Managing Change
Organizational Behaviour

 

15. 5S AND VISUAL MANAGEMENT 

5S A Workplace Organization Method
Step by Step Implementation of 5S & Visual Management
5S for the Office and Planning & Conducting a Kaizen Event

 

16. IT 

Kursus Kemahiran IT

 

17. LIFE HEALTHY 

Pengurusan Gaya Hidup Sihat

 

18. TOTAL PRODUCTIVE MAINTENANCE (TPM) 

Effective Implementation of Total Productive Maintenance (TPM)

 

19. NEURO LINGUISTIC PROMMING (NLP) 

Pengajaran Berimpak Tinggi Melalui Neuro Linguistic Programming (NLP)
Top Notch Suoervision with NLP
Coaching & Mentoring Techniques for Executives
Neuro - Linguistic Progamming (NLP) Practitioner Course
Menuju Puncak : Kecemerlangan Akademik
Membentuk Kepimpinan Pelajar : Generasi Al - Fateh
Entrepreneurs' Savvy With NLP
Lonjakkan Jualan Perniagaan Anda
NLP Series : Winning Interview
NLP Tool for Successful Managers
Enhancing Communication Skills for Professional Using NLP Techniques
Personalise Caoching on Public Speaking Skills for Leaders
Public Speaking Mastery with NLP Techniques
Negotiation Techniques with NLP for Executives
Perkasa Diri Perkasa Organisasi
Menjana Organisasi Kreatif Meningkat Produktiviti
Perkasa Potensi Diri Perkasa Komuniti
Keluargaku, Keluarga Syurga
Effective Parenting NLP Techniques
Pengurusan Stress Menggunakan Teknik NLP
Pembentukan Personaliti Diri Menerusi NLP

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